MYSTIC TAROT
Contact & help
Email us about the issue you encountered. This address accepts product questions, purchase help and privacy requests.
Send an email ↗My reading is missing, or a reading appears to be used
Reopen the original reading and check its status. Closing the app does not cancel a submitted job. Failed or timed-out jobs return the held reading. If the issue remains, include the time, spread, reading identifier if displayed, and a screenshot with private content removed. We will check the job and usage records.
My plan or readings did not arrive after purchase
Sign in with the original purchase account, check your connection and tap Restore Purchases on the Reading Subscription Plans page. If it still has not arrived, email the product name, transaction time and issue description. Do not purchase again, or send payment-card details or a full receipt.
How do I request an Apple refund?
Use Apple’s Report a Problem website to request a refund or check its status. Apple decides whether to approve it. The related plan, readings or badges are updated after approval.
How do I cancel a subscription?
On your iPhone, go to Settings → your name → Subscriptions and cancel Soul Tarot, or use Reading Subscription Plans → Manage Subscription in the app. Cancel at least 24 hours before the current period ends; you keep access until it ends. Deleting the app or account does not cancel a subscription.
How do I withdraw AI data sharing permission?
Turn off AI data sharing in Settings → Help & Privacy → Privacy & Terms. This stops new AI requests but cannot recall content already sent. Card draws, meanings and local history remain available without permission.
How do I clear device data or delete account data?
Use Settings → My Account → Delete Account, confirm deletion and verify again with the same Apple Account. Completion removes the account, nickname, profile photo, cloud readings and AI records, and account records on this device; guest records remain. If completion cannot be confirmed, follow the retry instructions or contact support. Settings → Preferences & Reminders → Clear Device Data only clears this device and does not delete the cloud account. Account deletion does not request a refund; necessary transaction records are retained as explained in the privacy policy.
How do I turn off daily reminders?
Use Settings → Preferences & Reminders → Daily Reading Reminder, or adjust Soul Tarot notifications in iOS Settings.
What should I include in a support request?
Include the app version, iOS version, iPhone model, time and steps to reproduce the problem. Hide private content in screenshots. Do not send passwords, verification codes, API keys, payment-card data or identity documents; these are not needed for ordinary support.