MYSTIC TAROT
Contact & help
Email us about the issue you encountered. This address accepts product questions, purchase help and privacy requests.
Send an email ↗My reading is missing, or credits appear to be charged
Reopen the original reading and check its status. Closing the app does not cancel a submitted job. Failed or timed-out jobs release reserved credits. If the issue remains, include the time, spread, reading identifier if displayed, and a screenshot with private content removed. We will check the job and credit records.
I purchased credits but have not received them
Sign in with the original purchase account, check your connection and review your purchase history. If credits are still missing, email the product name, transaction time and issue description. Do not purchase again, or send payment-card details or a full receipt.
How do I request an Apple refund?
Use Apple’s Report a Problem website to request a refund or check its status. Apple decides whether to approve it. Related credits or badges are updated after approval.
How do I withdraw AI data sharing permission?
Turn off AI data sharing in Settings → Help & Privacy → Privacy & Terms. This stops new AI requests but cannot recall content already sent. Card draws, meanings and local history remain available without permission.
How do I clear device data or delete account data?
Settings → Preferences & Reminders → Clear Device Data removes local data and may be irreversible. Clearing data, uninstalling or signing out does not delete a cloud account. Email “Data deletion request” and specify local records, cloud records or the whole account. We will confirm the scope and any necessary identity verification. This page does not delete data automatically.
How do I turn off daily reminders?
Use Settings → Preferences & Reminders → Daily Reading Reminder, or adjust Soul Tarot notifications in iOS Settings.
What should I include in a support request?
Include the app version, iOS version, iPhone model, time and steps to reproduce the problem. Hide private content in screenshots. Do not send passwords, verification codes, API keys, payment-card data or identity documents; these are not needed for ordinary support.